Front Desk Agent | Island House

Job Status: Open

Location: Island House Hotel

Type: Lodging

Categories: Hotel

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Island House Hotel Front Desk Agent Job Description

Principal Duties and Responsibilities

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Works in conjunction with the bellhop to assist guests.
Answers various questions from guests.
Compute bills, collect payments, and make change for guests.
May be required to work some overnight shifts.
Other duties as assigned.

Knowledge, Skills, and Abilities Required

Must have excellent communication skills.
Basic reading and math skills.
Knowledge of using an adding machine and cash register.
Ability to understand and carry out instructions
Must be able to type 30+ wpm.
Must be able to maintain a professional manner under stress.
Must be able to answer questions concerning the Hotel and the Island.
Must present a personable, helpful, and professional image.

Additional Information

Reports to the General Manager and Front Desk Manager.

Uniform Requirements

Provided: short sleeve dress shirt, long sleeve dress shirt or cardigan

Bring with You:

- - - Solid navy dress pants
    - Solid navy or brown closed-toe dress shoes with non-skid soles.
      - No boots, ballet flats, or athletic shoes. No visible logos. No color variations.
    - Solid navy socks

Required Dress Code Details

- - - Clothing must be the appropriate size (not tight, baggy, or ill-fitting).
    - Clothing may not be ripped, torn, or frayed, whether naturally worn or added for decorative purposes.
    - Pants must stay up on the waist and support themselves without falling.
    - No yoga or cargo-style pants.
    - Stitching or any other decoration must match the color of the pants.
    - Pant legs may not be rolled up.