Pine Cottage – Assistant Inn Keeper

Location: Pine Cottage Bed & Breakfast

Type: Lodging

Categories: Hotel

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Job Description

Assist Resident Innkeeper is responsible for providing a quality guest experience from beginning to end of stay, while also monitoring and managing the physical property.

Responsibilities/Duties/Functions/Tasks:

•Assist in caretaking and hosting of the property
•Maintain essential functions of the property and supervise house in absence of Inn Keeper
•Act as liaison to maintenance and housekeeping staff to ensure urgent requests are taken care of promptly and effectively
•Maintain a friendly and accommodating attitude for guests
•Act as a resource for guests who inquire about the property, their personal stay, future trips in the area, etc.
•Assist guests accordingly and tend to their specified needs throughout their stay in person and over the phone
•Provide concierge services such as assisting guests with dinner and entertainment suggestions and make reservations for guests, as required
•Ensure the property and rooms are tended to before guest arrival•Process guest check-in and checkout, capturing payment when necessary
•Accurately balance a bank at beginning and end of day•Coordinate daily tea and cookie hour
•Cook, prepare and serve continental breakfast each morning•Assist in ordering and tracking breakfast inventory
•Coordinate execution of special requests from guests•Print and manage essential documentation for guests’ stay, inclusive of registration card, welcome letter, and folio.
•Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments when necessary.
•Coordinate and monitor guest check-out time
•Ensure cleanliness of property, including kitchens, guest rooms, and public spaces
•Inspect arriving guest rooms for cleanliness
•Assist in luggage transport to and from ferry docks•Attend weekly/monthly meetings

Requirements

•Excellent listening and interpersonal communication skills
•Proficient in Microsoft Programs and general computer literacy

Preferences

•Must adhere to a presentable dress code
•Specialized concierge historical knowledge of Mackinac Island

Special Position Requirements

Must be available overnight and for multiple days in succession