Assistant Innkeeper | Pine Cottage

Job Status: Open

Location: Pine Cottage Bed & Breakfast

Type: Lodging

Categories: Hotel

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Assistant Innkeeper Job Description

Assist Resident Innkeeper is responsible for providing a quality guest experience from beginning to end

of stay, while also monitoring and managing the physical property.

Responsibilities/Duties/Functions/Tasks:

Assist in caretaking and hosting of the property
Maintain essential functions of the property and supervise house in absence of Inn Keeper
Act as liaison to maintenance and housekeeping staff to ensure urgent requests are taken care of promptly and effectively
Maintain a friendly and accommodating attitude for guests
Act as a resource for guests who inquire about the property, their personal stay, future trips in the area, etc.
Assist guests accordingly and tend to their specified needs throughout their stay in person and over the phone
Provide concierge services such as assisting guests with dinner and entertainment suggestions and make reservations for guests, as required
Ensure the property and rooms are tended to before guest arrival
Process guest check-in and checkout, capturing payment when necessary
Accurately balance a bank at beginning and end of day
Coordinate daily tea and cookie hour
Cook, prepare and serve continental breakfast each morning
Assist in ordering and tracking breakfast inventory. Receiving and stocking incoming food orders.
Coordinate execution of special requests from guests
Print and manage essential documentation for guests’ stay, inclusive of registration card, welcome letter, and folio.
Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments when necessary.
Coordinate and monitor guest check-out time
Ensure cleanliness of property, including kitchens, dishes, laundry, guest rooms, and public spaces
Inspect arriving guest rooms for cleanliness
Assist in luggage transport to and from ferry docks
Attend weekly/monthly meetings

Requirements

Excellent listening and interpersonal communication skills
Proficient in Microsoft Programs and general computer literacy

Preferences

Must adhere to a presentable dress code
Specialized concierge historical knowledge of Mackinac Island

Special Position Requirements

Must be available overnight and for multiple days in succession