Assistant Innkeeper | Pine Cottage


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Assistant Innkeeper Job Description

The assistant resident innkeeper is responsible for providing a quality guest experience from beginning to end of stay while also monitoring and managing the physical property. 


  • Assist in caretaking and hosting of the property
  • Maintain essential functions of the property and supervise the house in the absence of an Innkeeper
  • Act as liaison to maintenance and housekeeping staff to ensure urgent requests are taken care of promptly and effectively
  • Maintain a friendly and accommodating attitude for guests
  • Act as a resource for guests who inquire about the property, their stay, future trips in the area, etc.
  • Assist guests accordingly and tend to their specified needs throughout their stay in person and over the phone.
  • Provide concierge services such as assisting guests with dinner and entertainment suggestions and making reservations for guests as needed
  • Ensure the property and rooms are tended to by housekeeping and maintenance before guest arrival
  • Process guest check-in and checkout, collecting payment when necessary
  • Accurately balance a bank at the beginning and end of day
  • Assist in ordering and tracking breakfast inventory
  • Coordinate execution of special requests from guests.
  • Print and manage essential documentation for guests’ stay.
  • Coordinate and monitor guest check-out time


  • Excellent listening and interpersonal communication skills
  • Proficient in Microsoft programs and general computer literacy


  • Must adhere to a presentable dress code
  • knowledge of Mackinac Island

Special Position Requirements 

Must be available overnight and for multiple days in succession